Jane de Busset products
Jane de Busset products have a long-standing reputation. The secret to their success lies in selecting active ingredients and making products in accordance with a strict pharmacopoeia and in small quantities to ensure that they are always fresh.
My account
Please note: it is not possible to adjust your e-mail address in your account. If you would prefer to use a different e-mail address, you can create a new account with your new data.
My order
Once your order has been placed, if you wish to change an item or your delivery address, you will have to cancel it entirely.
If the order has been shipped, it will unfortunately no longer be possible to cancel it.
In this case, if you do not wish to keep your items, you can return your products to us within 14 days from the date of the order. The products must be intact, unused, unopened, and undamaged.
Returns are your responsibility. You will be refunded upon receipt of the return. All shipping fees for returns are non refundable.
The gift card is valid for 1 year from the date of purchase. It is valid exclusively for purchases on the janedebusset.com site
The gift card cannot give rise to any monetary consideration, in any form whatsoever, totally or partially: cash return, transfer or deposit to a bank account, nor be the subject of any discount.
Shipping and returns
The shipping fees depend on the delivery location:
- Mainland France, Andorre and Monaco: delivery is free for purchases of €50 or more (in Ile-de-France, you can also benefit from Click & Collect).
- International: delivery is free for purchases of €200 or more. Below this amount, the delivery cost is €14.90.
The delivery times are the sole responsibility of the carrier and in no case the responsibility of Jane de Busset. For online orders returned to Jane de Busset marked as “refused” “unclaimed” or “undeliverable” the customer bears the cost of having it reshipped
Returns are your responsibility. Your refund will be made upon receipt of the return. All shipping fees associated with returns are the sole responsibility of the customer. Any shipping costs incurred by Jane de Busset will be deducted from refund.
To process your return, please contact us at janedebusset@gmail.com.